Pet Travel Specialist – Air Exports (PETS)

Location: PBS House, Charlwood Road, Lowfield Heath, Crawley, RH11 0PT
Job Type: Full-time, Permanent
Hours: Monday – Friday, 09:00 – 18:00 / 08:00 – 17:00 (1 hour lunch)
Holiday: 20 days + 8 bank holidays
Start Date: Immediate
Probation: 3 months

About Us

PBS Pet Travel has been relocating pets worldwide for over 20 years. We are passionate about providing a safe, smooth, and compassionate relocation experience for every pet and their owner. Known for our high standards and exceptional customer care, we are now looking for a dedicated and animal-loving individual to join our Pet Export team at our Crawley branch.

Role Overview

As a Pet Travel Specialist, you’ll play a vital role in arranging and managing the relocation of pets from the UK to international destinations. You will be the key point of contact for clients, guiding them through the process and ensuring their pets travel safely and comfortably.

Key Responsibilities

• Provide quotations, advice, and travel information to potential and current clients.
• Plan and coordinate pet relocations from start to finish.
• Communicate with customers via phone and email on a daily basis.
• Book flights with airlines and prepare required travel documentation.
• Liaise with third parties such as kennels, catteries, and veterinary practices.
• Ensure compliance with airline requirements and destination country regulations.
• Maintain accurate records and uphold company standards throughout the pet’s relocation journey.

What We’re Looking For

Essential Skills & Attributes:

• Strong communication skills (verbal and written)
• Excellent organisation and time management abilities
• High attention to detail and accuracy
• Ability to stay calm and think clearly under pressure
• A compassionate, customer-focused mindset
• Confidence and a reassuring presence when dealing with clients
• A genuine love for animals (owning pets is a plus)

Experience & Requirements:

• Previous experience in pet travel, freight, exports, or customs is advantageous; alternatively, a strong willingness to learn and a proactive attitude are highly valued.
• Office-based customer service experience
• Competency in Microsoft Word and Outlook (Excel a plus)
• Strong English literacy, spelling, and grammar

What We Offer

• Company laptop
• Company pension (after probation)
• Monthly tiered performance-based bonus
• On-call weekend/evening cover (with additional pay, shared across the team)
• On-call phone provided
• A supportive, animal-loving team environment

Import Operations Consultant

Job Opportunity: Import Operations Consultant
PBS International Freight Ltd – Gatwick Office
PBS House, Unit 1, Charlwood Road, Lowfield Heath, Crawley, RH11 0PT
www.pbs-int.co.uk

Join Our Growing Team!

A unique opportunity has opened up at PBS International Freight Ltd for an enthusiastic Import Operations Consultant. Based at our Gatwick office, this role is ideal for someone looking to build a career in logistics—starting with live animal imports via road and air, with progression into general freight handling.

What We’re Looking For:

Preferred Experience (not essential):

• Import and customs knowledge (training provided for junior applicants)

Key Skills & Attributes:

• Strong communication and client liaison skills
• Organised and detail-oriented
• Full, clean UK driving licence
• Quick to adapt and problem-solve
• Positive team player with a willingness to learn

What You’ll Be Doing:

• Managing import jobs from start to finish
• Advising clients on required documentation and procedures
• Coordinating with local authorities and regulatory bodies
• Handling customs clearance and costings
• Taking calls and preparing job quotations

Role Details:

• Hours: Mon–Fri, 08:00–17:00 / 09:00–18:00
• Weekends: 1 in 3 (post-probation, remotely) with additional pay
• Leave: 20 days + 8 bank holidays
• Probation: 3 months
• Equipment: Company laptop provided
• Checks: Must pass a DBS check
• Training: Provided in-house

After Probation:

• Performance review
• Paid overtime available
• Company phone (if required)

PBS International Freight Ltd is a well-established, dynamic logistics company committed to top-tier service and continuous development. If you’re ready to grow with a professional and supportive team, apply now