Pet Travel Specialist – Air Exports (PETS)

Location: PBS House, Charlwood Road, Lowfield Heath, Crawley, RH11 0PT
Job Type: Full-time, Permanent
Hours: Monday – Friday, 09:00 – 18:00 / 08:00 – 17:00 (1 hour lunch)
Holiday: 20 days + 8 bank holidays
Start Date: Immediate
Probation: 3 months

About Us

PBS Pet Travel has been relocating pets worldwide for over 20 years. We are passionate about providing a safe, smooth, and compassionate relocation experience for every pet and their owner. Known for our high standards and exceptional customer care, we are now looking for a dedicated and animal-loving individual to join our Pet Export team at our Crawley branch.

Role Overview

As a Pet Travel Specialist, you’ll play a vital role in arranging and managing the relocation of pets from the UK to international destinations. You will be the key point of contact for clients, guiding them through the process and ensuring their pets travel safely and comfortably.

Key Responsibilities

• Provide quotations, advice, and travel information to potential and current clients.
• Plan and coordinate pet relocations from start to finish.
• Communicate with customers via phone and email on a daily basis.
• Book flights with airlines and prepare required travel documentation.
• Liaise with third parties such as kennels, catteries, and veterinary practices.
• Ensure compliance with airline requirements and destination country regulations.
• Maintain accurate records and uphold company standards throughout the pet’s relocation journey.

What We’re Looking For

Essential Skills & Attributes:

• Strong communication skills (verbal and written)
• Excellent organisation and time management abilities
• High attention to detail and accuracy
• Ability to stay calm and think clearly under pressure
• A compassionate, customer-focused mindset
• Confidence and a reassuring presence when dealing with clients
• A genuine love for animals (owning pets is a plus)

Experience & Requirements:

• Previous experience in pet travel, freight, exports, or customs is advantageous; alternatively, a strong willingness to learn and a proactive attitude are highly valued.
• Office-based customer service experience
• Competency in Microsoft Word and Outlook (Excel a plus)
• Strong English literacy, spelling, and grammar

What We Offer

• Company laptop
• Company pension (after probation)
• Monthly tiered performance-based bonus
• On-call weekend/evening cover (with additional pay, shared across the team)
• On-call phone provided
• A supportive, animal-loving team environment

Import Operations Consultant

Job Opportunity: Import Operations Consultant
PBS International Freight Ltd – Gatwick Office
PBS House, Unit 1, Charlwood Road, Lowfield Heath, Crawley, RH11 0PT
www.pbs-int.co.uk

Join Our Growing Team!

A unique opportunity has opened up at PBS International Freight Ltd for an enthusiastic Import Operations Consultant. Based at our Gatwick office, this role is ideal for someone looking to build a career in logistics—starting with live animal imports via road and air, with progression into general freight handling.

What We’re Looking For:

Preferred Experience (not essential):

• Import and customs knowledge (training provided for junior applicants)

Key Skills & Attributes:

• Strong communication and client liaison skills
• Organised and detail-oriented
• Full, clean UK driving licence
• Quick to adapt and problem-solve
• Positive team player with a willingness to learn

What You’ll Be Doing:

• Managing import jobs from start to finish
• Advising clients on required documentation and procedures
• Coordinating with local authorities and regulatory bodies
• Handling customs clearance and costings
• Taking calls and preparing job quotations

Role Details:

• Hours: Mon–Fri, 08:00–17:00 / 09:00–18:00
• Weekends: 1 in 3 (post-probation, remotely) with additional pay
• Leave: 20 days + 8 bank holidays
• Probation: 3 months
• Equipment: Company laptop provided
• Checks: Must pass a DBS check
• Training: Provided in-house

After Probation:

• Performance review
• Paid overtime available
• Company phone (if required)

PBS International Freight Ltd is a well-established, dynamic logistics company committed to top-tier service and continuous development. If you’re ready to grow with a professional and supportive team, apply now

Export Operations Coordinator

Location: Gatwick Office
Working Hours: Mon–Fri, 08:00–17:00 or 09:00–18:00
Leave Entitlement: 20 days annual leave + 8 bank holidays
Probation Period: 3 months
Equipment Provided: Company laptop
Background Check: DBS check required
Training: Comprehensive in-house training provided

What We’re Looking For:

We are seeking a highly organised, proactive Export Operations Coordinator with a strong understanding of global export requirements. This is a hands-on role ideal for someone who thrives in a busy environment, can manage multiple tasks, and is confident liaising with clients and external partners.

Key Responsibilities:

• Manage export jobs from start to finish via Air, Road, and Sea, ensuring regular client updates
• Maintain strong knowledge of export processes and customs requirements
• Advise clients on required documentation and procedures for various destinations
• Coordinate with local authorities and regulatory bodies for compliance and documentation
• Communicate with airlines, hauliers, and shipping lines to obtain export rates and service options
• Liaise with overseas agents to manage door-to-door movements
• Prepare job quotations and respond to client inquiries by phone and email
• Handle export documentation including Carnets, EUR1, Certificates of Origin, and consular paperwork
• Manage Export Controls including licence applications and ITAR permits
• Apply for Transit Documents (T1) as required
• Book export courier shipments using multiple platforms
• Ability to be hands on with warehouse duties including packing, labelling and handling of freight.
• Manage multiple client accounts simultaneously with accuracy and professionalism
• Work both independently and collaboratively with the team
• Stay calm under pressure and meet tight deadlines
• Invoicing completed export jobs accurately and in a timely manner

Key Skills & Attributes:

• Strong export knowledge across Air, Road & Sea, including customs processes
• Knowledge on Dangerous and Restricted goods processes
• Ability to handle multiple accounts and prioritise effectively
• Excellent communication and customer service skills
• Organised, detail-oriented, and responsive under pressure
• Willingness to be hands-on and take initiative
• A positive team player with the ability to work independently
• Full, clean UK driving licence

After Probation:

• Regular performance review
• Paid overtime available (mainly to monitor shipments out of office hours)
• Company phone provided if required

If you’re ready to be part of a fast-paced, service-driven environment and play a critical role in supporting global exports, we’d love to hear from you.